Frequently Asked Questions

Everything you need to know about shopping with PALLADIUM.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Which payment methods do you accept?

PALLADIUM accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.

How do I ensure I choose the correct size?

Each product page features a detailed size guide. We recommend measuring your foot or a similar garment and comparing it to our charts, as some collections may have a slim or relaxed fit.

Are your products sustainably made?

PALLADIUM is committed to ethical fashion. Many of our collections utilize recycled materials, organic cotton, and eco-friendly manufacturing processes to reduce our environmental footprint.